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Policies & Terms of Service

Clear Expectations for a Smooth Planning Experience

 

At Milo & Maps, we believe transparency creates better travel experiences. This page outlines key policies regarding consultations, planning services, payments, and client responsibilities so you know exactly what to expect when working with us.

📞 CONSULTATION POLICY

Consultation fees are required to reserve your session time.

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  • Consultation fees are applied toward your travel planning services if you move forward with booking.

  • If you choose not to proceed with any services, the consultation fee is retained as compensation for time, guidance, and planning insight provided during your session.

  • Missed or no-show appointments may not be refunded or credited.

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Image by Pietro De Grandi

​💼 SERVICE POLICY

Our services include travel planning, coordination, recommendations, and itinerary support depending on the package selected.

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  • Services are customized based on your travel goals and preferences

  • Scope of work varies by package level

  • Additional requests outside the agreed scope may require additional fees

  • We reserve the right to recommend the most appropriate service for your needs

💳 PAYMENT POLICY

  • Service fees must be paid in full or according to approved payment plan terms before planning begins

  • We offer flexible payment options through third-party providers (e.g., Klarna, Affirm, Afterpay, PayPal Pay Later), when available

  • Payment plans apply to service fees only, not third-party travel costs

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✈️ TRAVEL BOOKINGS & THIRD-PARTY PAYMENTS

  • Flights, hotels, cruises, tours, and other travel components are typically booked through third-party providers

  • These providers set their own pricing, terms, and cancellation policies

  • In most cases, travel bookings must be paid directly to the provider at the time of booking

  • We are not responsible for changes, cancellations, or policies set by third-party suppliers

🏨 HOTEL BLOCKS & GROUP TRAVEL

  • Hotel room block coordination is included with wedding and group travel planning services

  • Availability, pricing, and terms are determined by hotel partners

  • Group travel requires timely communication from all participants to ensure smooth coordination

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Image by Eva Darron
Image by Eva Darron

🚢 CRUISE & HOTEL SUPPORT

  • Cruise and hotel booking guidance is included within applicable travel planning services

  • Final booking and payment are typically processed directly through cruise lines or hotel providers unless otherwise specified in a premium package

🌍 CLIENT RESPONSIBILITY

Clients are responsible for:

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  • Providing accurate travel information

  • Reviewing all recommendations and bookings carefully

  • Ensuring passport, visa, and travel requirements are met

  • Making timely decisions during the planning process

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🧭 LIMITATION OF LIABILITY

Milo & Maps provides travel planning, coordination, and advisory services. We are not responsible for:

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  • Travel disruptions caused by airlines, hotels, cruises, or other third-party providers

  • Weather, delays, cancellations, or unforeseen travel interruptions

  • Personal travel decisions made outside of our recommendations

🔁 MODIFICATIONS

Policies may be updated periodically to reflect business or industry changes. The most current version will always be available on this page.

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📩 QUESTIONS

If you have questions about any policy or how it applies to your trip, please reach out during your consultation or contact us directly.

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